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Delivery Information

All of our orders are delivered by the United Parcel Service (UPS) excluding products which are despatched directly from our supplier as noted in the product description, which may be sent by alternative couriers.

Christmas delivery 2018

Please see below for last order dates in December for Christmas delivery. Please note that some exceptions apply, such as Lochcarron Clan products and Tapestries due to these coming from external suppliers with additional lead times. Additional lead times are noted in the product listings. Please contact us at shop@hes.scot for any specific queries if unsure.

Destination

Delivery Time 

Last order date (before 2pm)

Scotland, England & Wales

Next working day

20th

 

Northern Ireland

2 days

18th

 

Ireland

2-3 days

18th

 

France

2-3 days

18th

 

Germany

2-3 days

18th

 

Spain

2-3 days

18th

 

Netherlands

2-3 days

18th

 

Italy

2-3 days

18th

 

USA - East Coast

Next working day

20th

 

USA - Other

2-3 days

18th

 

Canada

2-3 days

18th

 

Australia

5-7 days

12th

 

Order Dispatch

We aim to dispatch orders received before 2:00pm on a working day (Mon-Fri) on the same day. However, some orders may take up to two working days to dispatch.

Please note orders placed over weekends, public holidays and bank holidays will be dispatched the next working day.

Certain products may have a longer delivery time, which will be noted in the product description.

Please note, there may be longer delivery times during periods when promotions are running, please allow for this.

Locharron Orders

Please allow up to 7 days delivery in addition to our standard delivery time for orders containing a Locharron product. Orders containing a Locharron product are dispatched once a week.

Tapestry Orders

Any orders containing a Tapestry incur an additional £12 delivery fee due to the nature and weight of this item.

Delivery of this item is direct from the supplier and may take up to 3-5 working days for orders within the UK and 7-10 working days outside the UK. Please note that other purchases made in the same transaction from our online shop will be delivered separately as per our normal delivery times.

Ortak jewellery Orders

Delivery of our Maeshowe Ortak Jewellery is shipped direct from our supplier by Royal Mail and will have extended delivery times.

Destination Delivery Time
UK 3-5 working days 
All other countries 7-10 working days

 

Where We Deliver

[Map]

 

Delivery Cost

Destination Delivery Time  Cost 
Scotland, England & Wales Next working day £5
Northern Ireland 2 days £13
Ireland 2-3 days £13
France 2-3 days £14
Germany 2-3 days £14
Spain 2-3 days £15
Netherlands 2-3 days £13
Italy 2-3 days £15
USA - East Coast Next working day £28
USA - Other 2-3 days £28
Canada 2-3 days £22
Australia 5-7 days £26

 

Please ensure a contact phone number is entered in your delivery address details otherwise we will not be able to dispatch your order.

 

Product Restrictions

The majority of our online products are available for delivery to the destinations advised in Where We Deliver, however some exclusions apply.

This will be noted in the product description and at the checkout stage if applies to the destination country selected for delivery.

Order Tracking

Once your order has been dispatched you will be sent an email notification with a tracking number.

You can track your order using the tracking number provided in your order dispatch confirmation email through the UPS website  or the Royal Mail website.

Receiving Your Delivery

Once your order has been dispatched it will be delivered as per the delivery times for your chosen destination in the table as described in the Where we deliver section. 

If you are not in to receive your parcel, UPS will leave an Info Notice to rearrange delivery. For more information, please visit the UPS website or the Royal Mail website.

If you have any special delivery requirements, or any further questions regarding the information above. Please contact us to discuss arrangements and any additional costs prior to placing your order. Once an order has been dispatched no changes can be made. 

Customs

If your delivery address is out with the United Kingdom, you may be subject to import duties and taxes which are levied once a shipment reaches your country.  Any charges such as this for customs clearance must be borne by you. 

Please note we cannot refund any customs charges in the case of returns, however you may be able to claim this back through your local customs office.