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FREE UK DELIVERY ON ORDERS OVER £30
FREE UK DELIVERY ON ORDERS OVER £30

Returns

We hope you are happy with your order, however if you change your mind, you may return any items (which are still in their original condition), to us within 30 days of receipt, for a refund or exchange.

To organise a return or exchange, please contact us: -

Phone:

+44 (0)131 668 8991

Email:

shop@hes.scot

On confirmation of your request we will send you a returns authorisation code. Please complete the returns form enclosed with your order and we will advise you where and how to return the item(s).

Costs

Please note that we will only reimburse you for the cost of any return postage if the item is faulty or misdescribed. You will need to pay for the return postage in all other cases.  

Exchanges

If you are requesting an exchange, please indicate on your returns form what exchange is required.

Please note that we can only exchange an item for the same style in a different size or colour, dependent on availability.

Exceptions to returns / exchanges

We cannot accept returns or exchanges of any of the following items, unless they are faulty or misdescribed:

  • Personalised products
  • Earrings and other pierced jewellery
  • Items that are sealed for health protection or hygiene reasons, once these have been unsealed
  • Perishable items (such as food or drink with short expiry time limits)

Faulty or misdescribed items

If an item is faulty or misdescribed, please contact us on +44 (0) 131 668 8991 or email shop@hes.scot to discuss arrangements for the return or replacement of the item. We may request photographs of the faulty or misdescribed item before it is returned to us.

Where possible, if the item is faulty, we will offer a replacement of the faulty item, and if  the item is misdescribed, we will offer an exchange for a similar item. Faulty or misdescribed items that cannot be rectified will receive a full refund.

Please keep proof of return postage when returning a faulty or misdescribed product.

Refunds

All refunds will be processed within 14 days from the date the returned items have been received.

Refunds will be credited back to your original method of payment within approximately two days of being processed. Depending on your bank, it may take longer for the credit to appear on your account statement.

Cancellations

Please let us know if you would like to cancel your order. Please note you can only cancel an order if you have not received your dispatch email. Once your order has been dispatched, we are unable to cancel your order.

International Returns

International returns should follow the same process as above.

Please note we cannot refund any customs charges in the case of returns; however, you may be able to claim this back through your local customs office.